Mann & Sons Terms & Conditions




Definitions: Unless the context requires otherwise, the terms used in this Agreement shall have the following meanings: i) “MANN” refers to Mann & Sons, Inc. Rental Division; ii) “GUEST” refers to the undersigned principal occupant and their invitees residing at PROPERTY during the indicated rental period; iii) “OWNER” refers to the owner of the subject property;  and iv) “DPI” refers to the Damage Protection Insurance which covers unintentional damages to the interior of PROPERTY that occur during GUEST’s occupancy, provided the damages are reported to MANN prior to check-out, with a maximum benefit of $3,000. 

Agency: It is mutually agreed that MANN is acting as an agent only and has no liability to OWNER or to GUEST for the performance of any term or covenant of this Agreement or the physical condition of PROPERTY.  

Inspection: If GUEST has not inspected PROPERTY, they waive the right to withhold rent for any alleged deficiency or otherwise claim that PROPERTY has been misrepresented. 

Fees: All reservations are subject to the following: a non-refundable processing fee; a non-refundable Damage Protection insurance plan (disclosure below) or a refundable Security Deposit as specified in this Agreement’s detail of charges; and a city rental tax if PROPERTY is located within city limits. There is a $50 fee for any returned check.  

Vacation Rental Damage Protection: As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the payment method on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy here: The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services to pay directly Mann & Sons, Inc.  any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Mann & Sons, Inc. directly if you do not wish to participate in this assignment. 

Payment Policy: A deposit equal to 50% of the rental fee plus the processing fee plus applicable tax is due within 10 days of making the reservation. Any outstanding balance is due no later than 45 days prior to the arrival date (final payment date), the typical amount being the sum of 50% rental fee, the DPI or security deposit, plus any applicable rental tax. Visa, MasterCard, Discover and checks are acceptable forms of payment. In cases of payment by check, all funds shall be made payable to Mann & Sons, Inc. Please notate the reservation number on all checks. Reservations that are not paid in full by the final payment date are subject to cancellation and forfeiture of all advance payments. 


Travel Insurance: GUEST acknowledges they have been informed that trip cancellation insurance is available for an additional cost. Non-refundable after ten (10) days. 

Check-In Time: Check-In time begins at 2:00 pm. If arriving late, please notify MANN before 5:00 pm on arrival date. 

Essentials: GUEST must furnish bedding (including blankets), towels, trash bags, detergents, soaps and household paper products. Bedding, towels, as well as many other items, are available to rent during your stay with delivery/retrieval directly to/from the rental property. Please contact your rental agent for further details.  

Check-Out Time: Check-Out time is no later than 10:00 am. GUEST agrees to surrender possession of PROPERTY no later than 10:00 am on the date this confirmation terminates. A late check-out may be subject to additional charges. 

Cleaning: GUEST acknowledges & agrees that MANN and their vendors, for the purpose of clean-up or repairs may enter the premises at 10:00 am on the date this confirmation terminates and may remain on the premises until 5:00 pm on the date this confirmation commences. 

Responsibilities: Upon check-out, we ask our guests to leave the property in the same general condition as it was found. Departure responsibilities include the following: cleaning & storing all dishes, flatware, pots & pans; disposing of all trash in proper containers; locking all doors and windows; returning keys to the same location GUEST received them. Failure to comply with these responsibilities may result in additional charges assessed to the GUEST account. 

Rental Occupancy & Age Requirements: The Agreement indicates the number of occupants allowed in a property at any one time. GUEST agrees to keep the number of people occupying the premises at/or under the maximum persons allowed. The undersigned acknowledges that he or she is at least 21 years of age and will occupy the rental property for the entire term. Any breach of the aforementioned policies, at OWNER’s discretion, could result in termination of this Agreement, including eviction from the property and possible forfeiture of all monies paid. 

Damages: Please report any damages upon arrival by calling MANN. Also, please report any damage or breakage upon occurrence so the matter can be settled prior to GUEST’s departure. Inspection crews carefully check properties and GUEST will be held responsible for damage beyond normal wear and tear. Any unintentional damages exceeding the amount paid for security deposit will be charged or billed to GUEST. If the DPI applies to the reservation, then damages exceeding $3,000 shall be charged the GUEST’s payment method on file. If the excess damages are billed and not paid in full within 30 days, GUEST acknowledges that a debt action may be filed in a Delaware Court. 

Pet/Smoking Policy: Unless specifically indicated as a pet-friendly property, no pets are permitted except a service animal as defined in the Americans with Disabilities Act. When permitted, an additional pet fee will be collected. ALL RENTAL PROPERTIES ARE NON-SMOKING INCLUDING BALCONIES & PORCHES. Violation of either policy could result in termination of this agreement, including eviction from the property and forfeiture of all monies paid. GUEST is responsible for any damage and additional cleaning charges. 

Agents Right of Entry: In case of emergency, MANN may enter the residence at any time and without notice. 

Indemnification: GUEST hereby agrees to indemnify and hold harmless MANN for injuries or other losses to GUEST and other persons and possessions that may occur in connection with GUEST’s use of the property. GUEST further agrees that, as agent for OWNER, MANN has no control over the condition of the property and, furthermore, that MANN is not under any obligation to accept for safekeeping any monies, securities, jewelry or other articles of personal property belonging to the GUEST, nor is MANN or OWNER liable for any loss in connection with any such items, or for providing security for the property. MANN will cooperate in forwarding any complaint or concern of GUEST to OWNER but shall not be obligated to correct any condition or hazard associated with the property. 

Pools & Hot Tubs: GUEST acknowledges that the property may include one or more of the following: hot tub, jacuzzi, sauna or swimming pool; hereafter referred to as “SPA” and that OWNER has granted guests the right to use said SPA. GUEST agrees to operate and use the space in accordance with the operating and safety instructions provided with the property. GUEST acknowledges that they are aware of potential health risks involved in the use of said SPA and agrees to indemnify OWNER and MANN against all claims, demands, causes of actions, suits or judgments. 

Inoperable Equipment: MANN agrees that upon notification by GUEST of any malfunctioning appliance/equipment, MANN shall make a reasonable effort to have such appliance/equipment promptly repaired. 

Property Rules: If applicable, this agreement is subject to the approval, rules & regulations of the subject property’s association and/or municipality GUEST agrees to all association and/or municipality rules & regulations and to pay any fines assessed for violations during GUEST’s stay. 

Construction: Neither MANN nor OWNER shall be held liable, nor any refunds given for inconveniences or disturbances created by construction in adjacent, nearby or surrounding areas to the property. 

Comparable Premises & Force Majeure: Unforeseeable circumstances may arise, which make it impossible or impractical for MANN to provide the anticipated accommodations to GUEST. Such circumstances may include, but not limited to, scheduling problems, equipment failure, fire or other casualty at the property. In such a circumstance, MANN reserves the right to transfer GUEST to another rental property of reasonably comparable value, determined at the sole discretion of MANN, whose determination shall be final. In other circumstances such as acts of God, terrorism, hurricanes, windstorms, fires or other natural occurrences, circumstances not being exclusive, it may be impossible or impractical for MANN to make available reasonable or other alternative accommodations to GUEST. In such a circumstance, MANN shall return 100% of the payments received from GUEST.  

Waiver of Terms: No waiver or any breach of the terms in this agreement shall be permitted. 

Online Booking & Information: The property information & images provided online, although deemed accurate, are not guaranteed and may be subject to errors, omissions, change of price, dwelling/content modifications or withdrawal without notice. 

Governing Law & Venue: This Agreement shall be governed and enforced according to the laws of the State of Delaware. Any suit brought hereon shall be brought in the state or federal courts sitting in Delaware and the parties hereto agree to the exclusive personal and subject matter jurisdiction of such courts. The prevailing party in any lawsuit to enforce any provisions of this agreement shall be entitled to an award of attorney fees, cost and expenses for mediation, arbitration and trial or appellate proceedings. 

Entire Agreement: This Agreement hereto contains the final and entire Agreement between the parties and may not be modified or changed except by written agreement signed by the party against whom enforcement of any waiver, modification, extension, or discharge is sought. GUEST cannot assign or transfer this Agreement.